FAQ

BACKGROUND ON AYURVEDA?

Ayurveda, which originated in ancient India more than 5000 years ago, is probably the world's oldest system of natural medicine. When translated, its name means " science of life and it stems from the ancient body of spiritual teachings known as Vedas. Ayurveda is an integrated system of specific theories and techniques that use diet, herbs, exercise, meditation, yoga, and massage or bodywork. The goal of Ayurveda is to achieve optimal health on all levels: Physical, Psychological, and Spiritual.

 

IS UMM SKINCARE FOR WOMEN ONLY?

Our product line caters to all genders. 

 

ARE YOUR PRODUCTS VEGAN?

Some of our products are Vegan. Please check an individual product's ingredient list and specific callouts on the label if you are looking specifically for Vegan products.

 

ARE ALL YOUR PRODUCTS NATURAL?

All of our products are naturally derived. Each item will have a specific callout on the % of natural origin and the % organic ingredients.

 

IS YOUR MANUFACTURING FACILITY FDA COMPLIANT?

Yes, all our contract manufacturing facilities are FDA-compliant, and ISO certified. Our products are European Union compliant. 

 

ARE YOUR PRODUCTS USDA CERTIFIED?

Some of our products are USDA certified, and all our ingredients are sourced from organic farmers.

 

WHAT IS THE SHELF LIFE?

Most of our products are handcrafted fresh. Some products contain no preservatives, and some are stabilized with safe and preferably natural preservatives. For peak freshness, use the product within 12 months.

 

I SEE A SLIGHT DIFFERENCE IN FRAGRANCE OR APPEARANCE OF PRODUCTS PURCHASED IN DIFFERENT BATCHES, IS SOMETHING WRONG?

Please remember that most of our products are primarily organic & natural. We do not use artificial colors; therefore, color, odor, and texture can sometimes vary due to the organic nature of the ingredients. We recommend storing products in a climate-controlled environment to extend shelf life and maintain the product's natural state.

 

ARE YOUR PRODUCTS USED TO TREAT ANY HEALTH CONCERNS?

No, our products are not prescribed to treat any health concerns or skin conditions. All information provided on our site and product is for educational purposes only, and please consult your physician before using any new product.

 

CAN I RETURN THE PRODUCTS?

Unfortunately, due to contamination issues, we cannot take returns. However, If you are not satisfied with the product we will gladly refund your purchase. We encourage you to contact us before placing your order. If you have any additional questions about how to order a product or what you're looking to receive we are happy to help! 

 

I PLACED AN ORDER ONLINE; WHAT CAN I EXPECT?

Orders will receive an automated email. Once the product is shipped, you will receive an email with the tracking number. If you have trouble tracking your package, please contact us. After an order is placed, please allow 2-3 business days for the product to be shipped. Standard handling and shipping times apply. We do our best to ship your order and deliver it to you as quickly as possible.

 

DO YOU HAVE A PHYSICAL LOCATION?

Currently, we are an online store only, and all sales are processed through our website. However, we would love to connect with local customers at our studio. Also, please subscribe to our mailing list for more information about local special events and our announcements. We are also working on bringing our "pop-up experience" to other states.

 

DO YOU OFFER A PICKUP OPTION FOR LOCAL CUSTOMERS?

 Yes! We are located in Bellevue, WA, and love connecting with local customers at our studio. Our local pickup hours, for now, are Tuesdays and Thursdays from 3-5 PM. Orders must be placed online before pick up, and the "local pickup" item must be added to your cart to enable this option. Location details will be sent once the order is placed.

 

DO YOU SHIP INTERNATIONALLY?

YES! We ship worldwide but do not have any control over international customs and shipping timelines to your country. They must be taken care of by the customer.