HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Brand & Product Info

Learn about our Ayurvedic heritage, ingredients, and product details.

What is the background of Ayurveda?

Ayurveda, which originated in ancient India more than 5000 years ago, is probably the world's oldest system of natural medicine. When translated, its name means "science of life," and it stems from the ancient body of spiritual teachings known as Vedas. Ayurveda is an integrated system of specific theories and techniques that use diet, herbs, exercise, meditation, yoga, and massage or bodywork. Ayurveda aims to achieve optimal health on all levels: Physical, Psychological, and Spiritual.

Is UMM Skincare for women only?

Our product line caters to all genders.

Are your products vegan?

Some of our products are Vegan. If you are looking specifically for vegan products, please check the individual product's ingredient list and specific callouts on the label.

Are all of your products natural?

All of our products are naturally derived. Each item will have a specific callout on the percentage of natural origin and the percentage of organic ingredients.

Is your manufacturing facility FDA compliant?

Yes, all our contract manufacturing facilities are FDA-compliant and ISO-certified. Our products are European Union compliant.

Are your products USDA certified?

Some of our products are USDA Organic certified, and all our ingredients are sourced from organic farmers.

What is the shelf life?

Most of our products are handcrafted fresh. Some contain no preservatives, and some are stabilized with safe, preferably natural preservatives. For peak freshness, use the product within 12 months.

I see a slight difference in the fragrance or appearance of products purchased in different batches. Is something wrong?

Please remember that most of our products are primarily organic & natural. We do not use artificial colors; therefore, color, odor, and texture can sometimes vary due to the organic nature of the ingredients. We recommend storing products in a climate-controlled environment to extend shelf life and maintain the product's natural state.

Are your products used to treat any health concerns?

Our products are not intended to treat health concerns or skin conditions. All information provided on our site and about our products is for educational purposes only, and please consult your physician before using any new product.

Do you have a physical location?

We are an online store only, and all sales are processed through our website. However, we would love to connect with local customers at our studio. Also, please subscribe to our mailing list for more information about local special events and our announcements. We are also working on bringing our "pop-up experience" to other states.

Orders, Shipping & Returns

Everything you need to know about delivery, payments, and returns.

Can I return the products?

Unfortunately, due to contamination issues, we cannot take returns. However, if you are unsatisfied with the product, we will gladly refund your purchase. We encourage you to contact us before placing your order. If you have any additional questions about how to order a product or what you're looking to receive, we are happy to help!

I place an order online; what can I expect?

Orders will receive an automated email. Once the product is shipped, you will receive an email with the tracking number. If you have trouble tracking your package, please get in touch with us. After you place your order, please allow 2-3 business days for the product to be shipped. Standard handling and shipping times apply.

Do you ship internationally?

YES! We ship worldwide but do not control international customs and shipping timelines to your country. The customer must take care of these.